Refund Policy


  1. SHOP 20 allows our online customers to return unwanted items in exchange for store credit, that can be used online and in store. The item must be returned within 30 days from the date to which it was originally shipped out. 
  2. Complete the reverse side of this form. Please ensure to fill in all sections correctly. 
  3. Pack and secure your item(s) in its original packaging and ensure to include this form inside. 
  4. For return shipping, email for further instructions. 
  5. Please remember the cost of shipping return item(s) is always the customer’s responsibility. 
  6. You can expect your store credit to be ready for use 2 business days from the date we receive your package. 

Item(s) must be unwashed, unworn with the tags attached, in its original condition accompanied by its original receipt. ALL SALE ITEMS, ACCESSORIES, SWIMWEAR, AND BODYSUITS ARE FINAL SALE.